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Refund Policy

At ShopAsyn, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, you may be eligible for a refund under the following terms.

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1. Eligibility for Refunds

  • Timeframe: Refund requests must be initiated within 14 days of delivery date.

  • Condition: Items must be unworn, unused, unwashed, and in their original condition with all tags attached.

  • Proof of Purchase: You must provide your order number and a copy of the packing slip or invoice.

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2. Non‑Refundable Items

  • Gift cards

  • Downloadable products (e‑gifts, digital downloads)

  • Final‑sale or clearance items clearly marked at purchase

  • Personalized or custom‑made products

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3. How to Request a Refund

  1. Submit a Request:

  2. Receive Authorization:

    • We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days.

  3. Ship Your Item Back:

    • Clearly label your package with the RMA number.

    • Include all original packaging and accessories.

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4. Return Shipping

  • Customer‑Paid Returns: Unless the item is defective or we sent you the wrong product, return shipping costs are your responsibility.

  • Prepaid Labels: For defective or mis‑shipped items, we will provide a prepaid return label.

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5. Processing Your Refund

  • Inspection: Once we receive your return, we’ll inspect the item to confirm it meets our return criteria.

  • Refund Issuance: If approved, we’ll credit your original payment method within 7–10 business days.

  • Notification: You’ll receive an email confirmation when your refund is processed.

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6. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days of approval, please:

    • Check your bank or credit card statement.

    • Contact your payment provider—it may take additional processing time.

    • If still unresolved, email us at Info.asyn1@gmail.com.

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7. Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, follow the same process as a refund request and indicate your desired replacement item.

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Contact Us

For questions about refunds or returns, please reach out:

We’re here to help ensure a smooth and fair returns experience!

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